How to set up multi-factor authentication (MFA)

This guide is for everyone who signs in to Intuety with an email and password. MFA adds an extra check when you sign in, using a code from an authenticator app or sent by email.

Who can use this?

Everyone who signs in with an email and password.

Before you start

To use an app, install an authenticator app such as Google Authenticator or Microsoft Authenticator on your phone.

How do I set up MFA from my profile?

Select your profile picture or initials at the top right, select Profile, then select the Security tab.
Under Multi-factor Authentication, select Setup MFA.
Enter your current password and select Confirm.
Choose Authenticator app or Email.
For an app, scan the QR code and enter the code. For email, enter the 6-digit code sent to you.

What if my organisation requires MFA?

If your organisation requires it, you see Multi-factor authentication required after signing in.

Under Choose your MFA method, pick Authenticator app or Email.
Follow the steps and select Verify.

How do I sign in with MFA?

After your password, enter the Verification Code and select Verify. For email codes, select Resend Code if needed.

How do I turn MFA off?

In Profile > Security, select Disable MFA.

Can my organisation require MFA for everyone?

Yes. Ask Intuety support to turn on required MFA for your organisation. Once it is on, every user is asked to set up MFA the next time they sign in.

What happens next?

You are asked for a code each time you sign in with your email and password.

Common questions

The code is invalid: codes expire. Request a new one or wait for the app to refresh.
I lost my phone: contact Intuety support.

How to sign in and sign out (Link)
Activating and setting up your Intuety account (Link)

Still need help?

Ask our live chat, email support@intuety.io or call 02922 710 527. Include the Job ID (shown in Job Quick View) if your question is about a specific job.