---
title: Troubleshooting Login and Browser Issues
description: Can't log in? Learn how to fix common login and browser issues, including SSO problems, expired invite links, and password resets.
---

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1. [Knowledge Base](https://help.intuety.io/v2-knowledge-base?hsLang=en-gb)
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# Troubleshooting Login and Browser Issues

How can you fix login and browser issues?

If you cannot log in, the quickest first step is to try a private or incognito browser window. This can bypass cached data that may be causing the issue.

 What steps should you try first?

1. Open the login page in a private or incognito window.
2. Try signing in again.
3. If this works, clear your browser cache for a more permanent fix.
4. If you use Microsoft SSO, select Log in with Microsoft on the login page.
5. Confirm that your organisation has enabled Microsoft SSO for your account.
6. If you still cannot log in, check whether you are seeing a specific error message and note which browser you are using.

 What if you can log in but cannot see your project?

If you can log in but your project is not visible, ask your administrator to confirm that your access has been set up correctly.

 What if you forgot your password?

Use the **Forgot password** link on the login page to reset your password.

 What if your invitation link no longer works?

Invitation links expire after a set time for security. If your link has expired, ask your organisation's administrator (the person who manages users) to reissue your invite.

 What if login still does not work?

If the issue continues after trying the steps above, gather the following details before requesting further help:

- The browser you are using
- Any error message shown on the login screen
- Whether the issue happens with a private or incognito window
- Whether you are using email and password or Microsoft SSO

 Can login issues be temporary?

Yes. If access issues are affecting the platform, login may be unavailable for a period before service is restored.

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