---
title: My account invite email has expired?
description: What to do if your invite has expired when trying to join the platform.
---

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# My account invite email has expired?

Invitation links expire after a set time for security. If you select the link in your invite email and it says it has expired, you will need a new invitation.

**How do I get a new invite?**

- **If you work for the company that uses Intuety:** ask your company administrator (the person who manages users) to reissue your invite. Your Client Admin can do this from the **Users** page: find you under **Invite Pending** and select **Resend**. You can find your admins on the **My Admins** page once you have access, or ask your line manager.
- **If you are a subcontractor or supplier:** ask your own company's Client Admin, or your contact at the principal contractor or client, to resend it. They can do this from your company's page in **Supply Chain**, using **Resend invite** next to your name.

**When the new invite arrives**

- Use it as soon as you can so it does not expire again.
- Check your spam or junk folder if you cannot see it.
- Follow [Activating and setting up your Intuety account](https://help.intuety.io/v2-knowledge-base/activating-and-setting-up-your-intuety-account?hsLang=en-gb).

**Already set up your account?**

If you already have an account but cannot log in, you do not need a new invite. See [How do I reset my password?](https://help.intuety.io/v2-knowledge-base/how-do-i-reset-my-password?hsLang=en-gb) or [Troubleshooting login and browser issues](https://help.intuety.io/v2-knowledge-base/troubleshooting-login-and-browser-issues?hsLang=en-gb).

**Still need help?**

Ask our live chat, email [support@intuety.io](mailto:support@intuety.io) or call 02922 710 527. Include the Job ID (shown in [Job Quick View](https://help.intuety.io/v2-knowledge-base/job-quick-view?hsLang=en-gb)) if your question is about a specific job.

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