---
title: How to Upload Documents Successfully
description: Learn how to upload documents successfully by closing files, using the upload box, and completing required fields.
---

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# How to Upload Documents Successfully

How do I upload documents successfully?

To upload documents successfully, make sure the file is closed, upload it through the upload box, and complete the required document fields before submitting. For separate documents, place the Risk Assessment and Method Statement in their own upload boxes and keep **Combined RAMS** unticked.

### What should I check before uploading?

Before you upload, confirm the following:

- The document is **not open** in Word or any other application
- Each file is added to the correct upload box (click to browse, or drag and drop it into the box)
- The **Task / Activity** field is completed
- If you have separate documents, the: 
    - **Risk Assessment** is added to the **Risk Assessment** box
    - **Method Statement** is added to the **Method Statement** box
- **Combined RAMS** is **not** selected when the documents are separate

### What if the upload is taking a long time?

Uploads can take a little longer depending on the **size** and **content** of the document. Processing times under **20 minutes** are normal.

### What if the document uploads but fails to process?

If the document uploads but fails to process, check that:

1. The file is closed in all applications
2. The **Task / Activity** field has been filled in
3. The document has been placed in the correct upload box
4. **Combined RAMS** is not ticked for separate documents

Re-upload the document after correcting these items.

### What if the file will not attach when I browse for it?

If the file search closes but the file does not attach, try uploading again through the upload box and confirm the document is fully closed before selecting it.

### Conclusion

Successful document upload depends on using the correct upload method, closing the file before upload, and completing the required fields. For separate documents, make sure each file is placed in the correct box and that **Combined RAMS** is not selected.

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