--- title: How to Unlock or Reactivate a Locked Account description: Locked out? Use Forgot Password to reset your password and automatically unlock your account, or ask your admin to reactivate it. --- [Skip to content](https://help.intuety.io/v2-knowledge-base/how-to-unlock-or-reactivate-a-locked-account#main-content) English - United Kingdom Show submenu for translations [![intuety-3](https://help.intuety.io/hs-fs/hubfs/intuety-3.png?width=200&height=61&name=intuety-3.png)](https://app.intuety.io/) Open main navigation Close main navigation - English - United Kingdom Show submenu for translations - Contact us Contact us How can we help? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://help.intuety.io/v2-knowledge-base?hsLang=en-gb) 2. [Your Account](https://help.intuety.io/v2-knowledge-base/your-account?hsLang=en-gb) # How to Unlock or Reactivate a Locked Account What should I do if my account is locked? If you enter the wrong password too many times, your account is locked and you see the message "Your account has been blocked due to too many failed login attempts. Please contact support." Use **Forgot password?** on the sign-in page to request a reset link. Resetting your password unlocks your account automatically. How do I unlock a locked account? 1. Go to the sign-in page. 2. Select **Forgot password?**. 3. Enter your email address and select **Send reset link**. 4. Use the reset link sent to you to set a new password. 5. Log in again with your updated password. If your account has been deactivated, your Client Admin can reactivate it from the **Users** page with **Reactivate user**. If it is still locked after a password reset, contact support. What if I use Sign in with Microsoft? If you use **Sign in with Microsoft**, you don't need an Intuety password. Sign in with your work Microsoft account instead. Who can help if I still cannot access my account? Your Client Admin can reactivate your account on the **Users** page if it has been deactivated. You can find your Client Admins on the **My Admins** page, or select **Contact Support** on the sign-in page. **Still need help?** Ask our live chat, email [support@intuety.io](mailto:support@intuety.io) or call 02922 710 527. Include the Job ID (shown in [Job Quick View](https://help.intuety.io/v2-knowledge-base/job-quick-view?hsLang=en-gb)) if your question is about a specific job. - [FAQs](https://help.intuety.io/v2-knowledge-base/faqs?hsLang=en-gb) - [Getting started](https://help.intuety.io/v2-knowledge-base/getting-started?hsLang=en-gb) - [General Articles](https://help.intuety.io/v2-knowledge-base/general-articles?hsLang=en-gb) - [Administration](https://help.intuety.io/v2-knowledge-base/administration?hsLang=en-gb) - [Your Account](https://help.intuety.io/v2-knowledge-base/your-account?hsLang=en-gb) - [Guided RAMS](https://help.intuety.io/v2-knowledge-base/guided-rams?hsLang=en-gb#main-content) - [Getting started](https://help.intuety.io/v2-knowledge-base/guided-rams?hsLang=en-gb#getting-started) - [Admin settings](https://help.intuety.io/v2-knowledge-base/guided-rams?hsLang=en-gb#admin-settings) - [Smart RAMS](https://help.intuety.io/v2-knowledge-base/smart-rams?hsLang=en-gb) - [Document Creator](https://help.intuety.io/v2-knowledge-base/document-creator?hsLang=en-gb) - [POWRA](https://help.intuety.io/v2-knowledge-base/powra?hsLang=en-gb) [![intuety-3](https://help.intuety.io/hs-fs/hubfs/intuety-3.png?width=110&height=33&name=intuety-3.png "intuety-3")](https://intuety.io/static/Intuety-logo-white-2cbe87774ab4e403ac86c7664c828290.png)  AI-powered risk assessment and knowledge management - purpose-built to protect your people.  [mailto:support@intuety.io](mailto:support@intuety.io)  © 2026 Intuety. All rights reserved. Powered by Intuety Ltd.