---
title: How to import users from a CSV file
description: Client Admins can add up to 200 Intuety users at once by uploading a CSV file, assigning roles and importing them in three steps.
---

[Skip to content](https://help.intuety.io/v2-knowledge-base/how-to-import-users-from-a-csv-file#main-content)

English - United Kingdom

Show submenu for translations

[![intuety-3](https://help.intuety.io/hs-fs/hubfs/intuety-3.png?width=200&height=61&name=intuety-3.png)](https://app.intuety.io/)

Open main navigation

Close main navigation

- English - United Kingdom
  
  Show submenu for translations
- Contact us

 Contact us

 How can we help?

- There are no suggestions because the search field is empty.

1. [Knowledge Base](https://help.intuety.io/v2-knowledge-base?hsLang=en-gb)
2. [Administration](https://help.intuety.io/v2-knowledge-base/administration?hsLang=en-gb)

# How to import users from a CSV file

This guide is for Client Admins. It shows you how to add up to 200 users at once by uploading a CSV file.

### Who can use this?

- Client Admins.

### Before you start

- Prepare a CSV file with the columns email, first\_name, last\_name and, optionally, role (Approver, Author or Project Admin).
- The file must be CSV, up to 512 KB and up to 200 users.

### How do I import users?

1. Select the **Create** button, then **Import users from CSV**.
2. On **Upload**, select **Download CSV template** if you need one, then upload your file.
3. On **Assign Roles**, for anyone without a role choose **Apply one role to all without a role** or **Assign individually**.
4. On **Preview & Import**, review the list, then select **Import**. The button shows how many users will be imported and how many skipped, for example **Import 12 users (skip 1)**.

### What happens next?

Each new user receives an email with a link to activate their account. Rows that could not be imported can be downloaded with **Download skipped rows as CSV**.

### Common questions

- **Why were rows skipped?** A row is skipped if the email address is not valid or the role is not Approver, Author or Project Admin. Intuety may also skip other rows; the reason is shown next to each skipped row on the results step.
- **Can I import Client Admins?** No, only Approver, Author or Project Admin.

### Related articles

- Adding, editing, and managing users ([Link](https://help.intuety.io/v2-knowledge-base/adding-editing-and-managing-users?hsLang=en-gb))
- Activating and setting up your Intuety account ([Link](https://help.intuety.io/v2-knowledge-base/activating-and-setting-up-your-intuety-account?hsLang=en-gb))

### Still need help?

Ask our live chat, email [support@intuety.io](mailto:support@intuety.io) or call 02922 710 527. Include the Job ID (shown in [Job Quick View](https://help.intuety.io/v2-knowledge-base/job-quick-view?hsLang=en-gb)) if your question is about a specific job.

- [FAQs](https://help.intuety.io/v2-knowledge-base/faqs?hsLang=en-gb)
- [Getting started](https://help.intuety.io/v2-knowledge-base/getting-started?hsLang=en-gb)
- [General Articles](https://help.intuety.io/v2-knowledge-base/general-articles?hsLang=en-gb)
- [Administration](https://help.intuety.io/v2-knowledge-base/administration?hsLang=en-gb)
- [Your Account](https://help.intuety.io/v2-knowledge-base/your-account?hsLang=en-gb)
- [Guided RAMS](https://help.intuety.io/v2-knowledge-base/guided-rams?hsLang=en-gb#main-content)

    - [Getting started](https://help.intuety.io/v2-knowledge-base/guided-rams?hsLang=en-gb#getting-started)
    - [Admin settings](https://help.intuety.io/v2-knowledge-base/guided-rams?hsLang=en-gb#admin-settings)
- [Smart RAMS](https://help.intuety.io/v2-knowledge-base/smart-rams?hsLang=en-gb)
- [Document Creator](https://help.intuety.io/v2-knowledge-base/document-creator?hsLang=en-gb)
- [POWRA](https://help.intuety.io/v2-knowledge-base/powra?hsLang=en-gb)

[![intuety-3](https://help.intuety.io/hs-fs/hubfs/intuety-3.png?width=110&height=33&name=intuety-3.png "intuety-3")](https://intuety.io/static/Intuety-logo-white-2cbe87774ab4e403ac86c7664c828290.png)

 AI-powered risk assessment and knowledge management - purpose-built to protect your people. 

[mailto:support@intuety.io](mailto:support@intuety.io) <https://www.linkedin.com/company/intuety/>

 © 2026 Intuety. All rights reserved. Powered by Intuety Ltd.