---
title: How do I reset my password?
description: What to do when you have forgotten your password.
---

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# How do I reset my password?

If you have forgotten your password, you can reset it yourself from the login page in a couple of minutes.

**How do I reset my password?**

1. Go to [https://app.intuety.io/](https://app.intuety.io/).
2. Select **Forgot password?**.
3. Enter your work email address and select **Send reset link**.
4. Open the email from Intuety support and select the reset link.
5. In **Set a new password**, create a password that meets the requirements shown (at least 8 characters, an uppercase letter, a lowercase letter, a number and a special character).
6. Enter it again in **Confirm new password**, then select **Reset password**.
7. Log in with your new password.

**I have been locked out**

Too many incorrect password attempts will lock your account to keep it secure. Resetting your password with **Forgot password?** unlocks it automatically. See [How to unlock or reactivate a locked account](https://help.intuety.io/v2-knowledge-base/how-to-unlock-or-reactivate-a-locked-account?hsLang=en-gb).

**Common questions**

- **I have not received the reset email:** check your spam or junk folder and make sure you entered the email address your account uses.
- **The reset link says it is invalid or has expired:** request a new one with **Forgot password?**.
- **I use Sign in with Microsoft:** you do not have an Intuety password. Sign in with your work Microsoft account. If you have forgotten that password, contact your IT team.
- **I want to change my password while logged in:** go to **Profile \> Security**. See [How to manage your profile and security settings](https://help.intuety.io/v2-knowledge-base/how-to-manage-your-profile-and-security-settings-in-intuety?hsLang=en-gb).
- **My account has been deactivated:** ask your company administrator to re-enable it.

**Related articles**

- [Troubleshooting login and browser issues](https://help.intuety.io/v2-knowledge-base/troubleshooting-login-and-browser-issues?hsLang=en-gb)
- [How to sign in and sign out of Intuety](https://help.intuety.io/v2-knowledge-base/how-to-sign-in-and-sign-out-of-intuety?hsLang=en-gb)

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