---
title: Cannot Download File or Amended RAMS Document?
description: What to do if you cannot download the amended risk assessment containing the newly inserted suggestions.
---

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1. [Knowledge Base](https://help.intuety.io/v2-knowledge-base?hsLang=en-gb)
2. [Smart RAMS](https://help.intuety.io/v2-knowledge-base/smart-rams?hsLang=en-gb)

# Cannot Download File or Amended RAMS Document?

If you cannot see **Amended Risk Assessment** in the **Downloads** panel under the job's **Documents & Attachments**, the most common reason is that the RAMS was uploaded as a PDF. **Amended Risk Assessment** also only appears once the Author has confirmed the suggestions with **Confirm Suggestions**.

**Why does this happen?**

To add your inserted suggestions into the document automatically, Intuety needs an editable Word file (.doc or .docx). PDFs are not editable, so Intuety cannot write your changes into them.

**How do I fix it?**

1. Find the original Word version of your RAMS. If you only have a PDF, convert it to Word using a PDF-to-Word converter.
2. Open the job and upload the Word version as a **revision**. You do not need to delete the job. You can upload a revision with **Upload revision** at the top of the job, or from **Quick View** in the jobs list (see Job Quick View ([Link](https://help.intuety.io/v2-knowledge-base/job-quick-view?hsLang=en-gb))). **Upload revision** is shown to Approvers and to the Author of the RAMS, when viewing the latest revision.
3. Once processing completes and the suggestions are confirmed, **Amended Risk Assessment** appears in **Downloads**.

**How do I avoid this in future?**

- Always upload RAMS in Word (.docx) format. It is the best format for every Intuety feature.
- Make sure the file is closed in Word before you upload it.
- Do not upload macro-enabled documents. They are blocked for security.

**Other download issues**

If a download shows **Unable to download file**, try again, then try the steps below.

- Try a private or incognito window, or clear your browser cache.
- Check your browser has not blocked the download or a pop-up.
- Your original uploaded files and other documents are available under the job's [**Documents & Attachments**](https://help.intuety.io/v2-knowledge-base/understanding-attachments?hsLang=en-gb).

**Related articles**

- [Which file types are accepted for uploads?](https://help.intuety.io/v2-knowledge-base/what-risk-assessments-and-method-statement-documentation-is-accepted-for-uploads?hsLang=en-gb)
- [How to upload documents successfully](https://help.intuety.io/v2-knowledge-base/how-to-upload-documents-successfully?hsLang=en-gb)

**Still need help?**

Ask our live chat, email [support@intuety.io](mailto:support@intuety.io) or call 02922 710 527. Include the Job ID (shown in [Job Quick View](https://help.intuety.io/v2-knowledge-base/job-quick-view?hsLang=en-gb)) if your question is about a specific job.

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