---
title: Cannot Download File or Amended RAMS Document?
description: What to do if you cannot download the amended risk assessment containing the newly inserted suggestions.
---

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# Cannot Download File or Amended RAMS Document?

Having trouble downloading the Amended Risk Assessment? If you're clicking the **"Amended Risk Assessment"** download button and nothing is happening, the most common reason is that the uploaded file is in **PDF format, **you may also be seeing a red box saying **"Download failed"**

### What You Need to Know

For Intuety to automatically add the inserted suggestions to your document, the file **must be uploaded as a Word document (.doc or .docx)** — not a PDF.

Here’s why:

- PDFs are **not editable** by default. This prevents Intuety from being able to add your recommendations directly into the RAMS.
- Word documents allow the system to **process your content**, apply changes, and enhance the assessment.

---

### What You Should Do

If your file is currently a PDF, follow these steps:

1. Return to the original Word version (if you have it) and upload that instead.
2. If you only have a PDF, convert it to a Word document using any PDF-to-Word converter.
3. Upload the Word version to the platform either next time, as a new job or a revision.
4. The "Amended Risk Assessment" button should now function as expected.
5. If you don't want to delete the task you can make a revision and add the word document.

---

### Tip

To avoid this issue in future, always upload your RAMS in **Word format**. This ensures you get the full benefits of Intuety’s smart amendment tools.

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